What you will find in this article:

What is onboarding?

The purpose of the onboarding is to train and enable the user to operate better the Stays.net system. The project has steps that vary according to the plan that was contracted and it also has trainings (online meetings or recorded materials). By the end oft the steps, the user will be ready to manage the system.

How long does it take?

The onboarding takes from 4 to 8 weeks, depending on the amount of listings, the contracted plan and used tools.

How is our custom service?

After the contract, you will receive an email within 3 business days with your access to the system. This email will have the instructions to complete the initial setup before your first onboarding meeting.

The commercial team will schedule your first meeting, and other appointments will be scheduled directly with your analyst.

Contact your onboarding team: by email at onboarding@stays.net or by email with the analyst.

Doubts about the system use:

  • Stays Academy: our knowledge base contains articles on all areas of the system.
  • Chat on the system or email sac@stays.net

Stay tuned to your email as it will be the main communication channel with the onboarding team.

How can I manage my invoices?

To manage all your information about invoices with Stays, use Stays Admin. On this portal, you will be able to manage your account balances, register credit cards for automatic monthly payments, and other management features.

Learn about Stays Admin

Which channels does Stays connect to?

With Stays, you will be able to connect your listings to the best sales channels. Learn more about each one: 

When integrating your Airbnb account with any channel manager, the commission charged by the channel is 15%, so the listings will be part of the Simplified Pricing program. 

How do I develop my website?

Your Stays.net also makes it possible to create a website integrated with your calendar. In this step, we will provide training on the tools and offer the necessary materials to execute it. For your system to go online, you must purchase a domain. If you have any questions, click the button below to learn more:

See guide about domain

See editing tutorials

Payment channel

When you have payment channels enabled on your Stays.net, you guarantee a quicker charging process with the typed sales features and payment links. With them, you can also get online reservations on your website, as your guests can pay with credit card, bank slip and Pix (Brazil).

See payment channels

Do you already have a CM?

In this case, it is necessary to remove the connection between your listings and the channel managers and then start the connection process on Stays, as it is not possible to use more than one channel manager at the same time. 

For further information, read the tutorial How to change my channel manager to Stays.net in sales channels.